Privacy Policy

1. Information we collect

The types of personal information we collect depend on how you interact with us. This may include:

• Contact details — your name, company, email address, phone number and postal or site address.
• Enquiry details — the content of messages you send through our contact form, by email or by phone.
• Project and site information — details you provide about works to be quoted or performed, including site access requirements, plans and job records.
• Portal account information — the username, password and activity records of users of our field services portal, including job allocations, timesheets and job completion evidence such as photos and notes.
• Employment and contractor information — where you apply for a role or engage with us as a subcontractor, we may collect your resume, work history, qualifications, licences, tickets, accreditations and referee details.
• Technical information — your IP address, browser type, device type, pages visited and the date and time of your visit, collected automatically when you use this website.

We do not collect sensitive information unless it is reasonably necessary for our functions (for example, health or safety information required for site inductions) and you have consented, or the law otherwise permits it.

2. How we collect personal information

Wherever it is reasonable and practicable, we collect personal information directly from you — through this website, our contact form, email, telephone, tenders and quotations, contracts, site attendance records and our field services portal.

In some cases we may collect information about you from a third party, such as a head contractor or network builder that engages us, a recruitment agency, a referee you have nominated, or a publicly available source. If we receive information about you that we did not request, we will deal with it as required by the Australian Privacy Principles.

3. Why we collect, hold and use your information

We use personal information for the purposes for which it was collected and for related purposes you would reasonably expect, including to:

• Respond to your enquiries and provide quotations.
• Deliver, schedule, supervise and invoice our services.
• Manage access to and use of our field services portal.
• Meet our work health, safety and environmental obligations.
• Assess applications for employment or engagement as a subcontractor.
• Maintain project records, resolve disputes and manage insurance and warranty claims.
• Improve our website and services, and communicate updates about work we are performing for you.
• Comply with our legal, regulatory and contractual obligations.

If you do not provide the information we ask for, we may be unable to respond to your enquiry, provide our services, or grant you access to the portal.

4. Disclosure of personal information

We do not sell your personal information. We may disclose it to:

• Our employees, contractors and subcontractors who need it to perform the works.
• Our clients and the head contractors or carriers whose networks we work on, where disclosure is required to deliver or verify the works.
• Service providers who support our business, including IT, hosting, email, accounting, insurance and professional advisers.
• Government agencies, regulators, courts or law enforcement where required or authorised by law.
• A purchaser or prospective purchaser in connection with a sale or restructure of our business.

5. Overseas disclosure

We primarily hold personal information in Australia. Some of the technology providers we use — for example cloud hosting, email or analytics services — may store or process data on servers located overseas. Where this occurs, we take reasonable steps to ensure that those providers handle your information in a manner consistent with the Australian Privacy Principles.

6. Cookies and website analytics

This website may use cookies and similar technologies to keep your session active, remember your preferences and understand how the site is used. Cookies are small text files stored by your browser; most browsers allow you to refuse or delete them, although some parts of the site (including portal login) may not work correctly if you do.

We may also use third-party analytics tools that collect aggregated information about site usage. This information is generally not used to identify you personally.

7. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls and passwords on our systems, restricting portal access to authorised users, staff confidentiality obligations, and secure storage of physical records.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee the security of any information you transmit to us online, and you do so at your own risk. If we become aware of an eligible data breach, we will respond in accordance with the Notifiable Data Breaches scheme.

8. Retention and destruction

We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as we are required to keep it under law, contract, or our insurance and record-keeping obligations. When it is no longer required, we take reasonable steps to destroy it or de-identify it.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please make your request in writing using the contact details below. We may need to verify your identity before acting on your request.

We will respond within a reasonable period. In limited circumstances we may refuse access or correction as permitted by the Privacy Act — if we do, we will tell you why in writing.

10. Direct marketing

We may occasionally send you information about our services. You can opt out at any time by contacting us or by using the unsubscribe facility in the relevant message, and we will action your request promptly.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies before providing them with your personal information.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will acknowledge your complaint, investigate it and respond to you in writing within a reasonable period.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or our legal obligations. The current version will always be published on this page, along with the date it was last updated. Please review it periodically.